Frequently Asked Questions (FAQs)

Do you accept returns?
We accept returns for original artwork within 14 days if it’s in its original condition. Print-on-demand items cannot be returned unless there’s a defect. Please see Refund & Returns policy for further details.

How long will my order take to arrive?
Orders ship within 2-5 business days and typically arrive within 3-7 business days after dispatch.

What if my order arrives damaged?
If your item is damaged, just send us a clear photo within 7 days, and we’ll send a free replacement or refund. Please see Returns & Refund Policy for further details.

Can I change or cancel my order?
Because print-on-demand items are made to order, we can’t cancel them once they’re in production.

Do you ship internationally?
Not at this time—UK orders only! However if you would like international delivery please email liz@artbylizross.comand we will try to accommodate your request.